Refund Policy

Effective date: 19 October 2025 • Company: TREGIDGO SIMON

Our goal is to ensure every customer is satisfied with their purchase. If for any reason you are not, please read our return and refund terms below.

1. Returns Window

You may request a return within 14 days of receiving your order.

2. Eligibility

• Items must be unused, unwashed, and in their original packaging.
• Returns must include proof of purchase (order confirmation).
• Custom or personalized items are non-returnable.

3. Return Process

1. Contact us via email at contact@tregidgosimon.com with your order number and reason for return.
2. We will provide the return address and instructions.
3. Once the returned item is inspected, we will confirm approval or rejection of the refund.

4. Refunds

If approved, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider.

5. Shipping Costs

Shipping costs are non-refundable. Customers are responsible for return shipping unless the product is defective or incorrect.

6. Damaged or Wrong Items

If you receive a damaged or wrong item, notify us within 48 hours with photos. We will replace or refund the product at no extra cost.

7. Contact

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